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Order Cancellation

Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

All orders reported as "delivered" by shipping companies are considered delivered. Home Fitness Code cannot be made liable of non-delivery in this case. Any order that does not have shipping guarantee will not be the responsibility of Home Fitness Code and the customer takes full liability for their package during the shipping process.

Exchange and Returns (Money Back Guarantee)

  • If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for a refund. Returns will take approximately 5 to 7 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

  • You must first contact us at support@homefitnesscode.com to request a return before sending any item back.
  • The money-back-guarantee does not cover volume/wholesale and customized orders.
  • For “Buyers Remorse”, shipping back to HomeFitnessCode is paid for by the customer. We are in general unable to refund your postal fees.
  • Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
  • By default, the refund amount cannot exceed the original order amount paid to HomeFitnessCode. HomeFitnessCode is not responsible for and does not know any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by HomeFitnessCode.

Non-Returnable

  • Products that are deemed to be damaged on purpose/unmaintained/not returned in a resellable condition.
  • Products subject to normal wear and tear.
  • There is no proof of purchase.
  • Beyond the 30 days expires (Counted from the date the goods are signed for).

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Prices

The prices depicted on the Sites are subject to change at any time without notice.

Privacy Notice

Note: Newsletter subscription on the registration page checked by default. Home Fitness Code respects customer privacy.

Customer Conduct

Although Home Fitness Code will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or Home Fitness Code may, for example, include any of the following:

  • Aggressive, abusive and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
  • Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
  • Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
  • Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
  • An excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

  • Their language is considered offensive, abusive, threatening, and wholly unacceptable.
  • They must refrain from using such language, intimidation, and threats.
  • There will be no further exchange of correspondence on the matter if they persist with this behavior.
  • Home Fitness Code reserves the right to no longer accept orders from the customer in the future without further notice.

Conditions Of Use

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Home Fitness Code and are protected by international copyright laws.

License and Site Access

Home Fitness Code grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Home Fitness Code.